> Starting and Running a Practice

The People Factor

“The one thing to emphasize more than anything-beyond productivity, sales, and what we do-is not forgetting the people factor. Your staff need to feel empowered and appreciated…”


“Leadership is not a position or a title, it is action and example.”

“People don’t leave bad practices, they leave bad leaders.”

Employee Retention

“A great employee is a like a four-leaf clover, hard to find and great to have.” Tammy Cohen

“A person who is appreciated will always do more than what is expected.”

“Recognition is the greatest motivator.”

“People work for money but go the extra mile for recognition, praise and rewards.” Dale Carnegie

“If you treat your employees well, they will treat your patients well.”

“Patients will never love a practice until the employees love it first.”

“The patient’s perception is your reality.”